MR
Maureen R
1 reviews | Active since Aug 2013
12 Oct 2018, 18:13
Cancellation of Policies
I have been trying to cancel my Insurance Policy with OUTSurance. I have one for my car and one for my Household anD they cancelled my car insurance, but not my household. I have tried to send emails to them, I have tried to log a call for it on their Web Page but have no luck. If it does not get cancelled then they will see the full WRATH of me. The guy that I spoke to on the phone kept me on the phone for about 38 minutes, begging me not to cancel and finally said he would cancel the car insurance, even though I said I wanted BOTH cancelled. CAN SOMEONE PLEASE PUT ME IN TOUCH WITH THE CEO OF OUTSURANCE SO THAT I CAN MAKE A REQUEST THERE FOR CANCELLATION.
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OUTsurance's replyOfficial
15 Oct 2018, 15:25Hello MaureenAnn
We are sorry to see our advisor took up so much of your time before cancelling your cover.
Our client care manager, Weliswa contacted you. She confirmed our advisor did indeed cancel both policies at the time, but since the contents policy still had a contact number no longer in use noted, you did not receive confirmation of same.
Weliswa sent you cancellation letters for both policies.
Regards
Dinky
We are sorry to see our advisor took up so much of your time before cancelling your cover.
Our client care manager, Weliswa contacted you. She confirmed our advisor did indeed cancel both policies at the time, but since the contents policy still had a contact number no longer in use noted, you did not receive confirmation of same.
Weliswa sent you cancellation letters for both policies.
Regards
Dinky
OUTsurance's reply15 Oct 2018, 15:25
Official
Hello MaureenAnn
We are sorry to see our advisor took up so much of your time before cancelling your cover.
Our client care manager, Weliswa contacted you. She confirmed our advisor did indeed cancel both policies at the time, but since the contents policy still had a contact number no longer in use noted, you did not receive confirmation of same.
Weliswa sent you cancellation letters for both policies.
Regards
Dinky
We are sorry to see our advisor took up so much of your time before cancelling your cover.
Our client care manager, Weliswa contacted you. She confirmed our advisor did indeed cancel both policies at the time, but since the contents policy still had a contact number no longer in use noted, you did not receive confirmation of same.
Weliswa sent you cancellation letters for both policies.
Regards
Dinky