CY
Cindy Y
1 reviews | Active since May 2019
14 Oct 2022, 11:00
Cancellation issues.
I have be insured with Outsurance for over 5 year now. I was so happy with there service.
I got a new car, changed insurance, and what a nightmare to get the policy cancelled. I spoke to 3 different people, as they all just tried to convince me why I should keep the policy with them even after asking them to cancel the current one!
That's when I lost it. Such great service for over 5 years and then they do that.
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OUTsurance's replyOfficial
18 Oct 2022, 14:47Good afternoon Cindy,
Thank you for your feedback.
Our retentions manager Nasar was unsuccessful in his attempts to contact you and subsequently sent you an email and sms.
Please provide him with a suitable date and time and he will call you then.
We have however cancelled your policy and apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for your feedback.
Our retentions manager Nasar was unsuccessful in his attempts to contact you and subsequently sent you an email and sms.
Please provide him with a suitable date and time and he will call you then.
We have however cancelled your policy and apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply18 Oct 2022, 14:47
Official
Good afternoon Cindy,
Thank you for your feedback.
Our retentions manager Nasar was unsuccessful in his attempts to contact you and subsequently sent you an email and sms.
Please provide him with a suitable date and time and he will call you then.
We have however cancelled your policy and apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for your feedback.
Our retentions manager Nasar was unsuccessful in his attempts to contact you and subsequently sent you an email and sms.
Please provide him with a suitable date and time and he will call you then.
We have however cancelled your policy and apologise for the inconvenience caused.
Regards,
OUTsurance