Cancellation -
Want to cancel my policy, but Gontse does not listen. Keep on trying to convince me not to cancel. I kept on asking how do I cancel and she just would not tell me and then has the nerve to tell me that I am getting emotional. If the silly lady would only listen and tell me how to cancel. Call was on 12 January 2018 at 10:44
Pathetic
I am / or rather was the client. Call centre consultants should listen - if a client wants to cancel then we have the right to cancel and do not have to listen to your arguments when saying that I am not interested!
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OUTsurance's replyOfficial
30 Jan 2018, 15:23Hello muriel-botha
You are not being unreasonable in expressing your dismay at all. We are so sorry about the poor and frustrating service experience.
We contacted you and discussed the valid concerns you raised. The conduct was poor and unacceptable and was addressed.
Thank you for bringing the matter to our attention and also for accepting our apologies.
Regards
Dinky
Best regards,
OUTsurance's reply30 Jan 2018, 15:23
Official
Hello muriel-botha
You are not being unreasonable in expressing your dismay at all. We are so sorry about the poor and frustrating service experience.
We contacted you and discussed the valid concerns you raised. The conduct was poor and unacceptable and was addressed.
Thank you for bringing the matter to our attention and also for accepting our apologies.
Regards
Dinky
Best regards,