Cancelation of contract

I have been sending messages via their app requesting review of my premiums which I have been paying for a year with no fail and no default and noone contacted me back. Today I took my time to contact them to cancel the contract I stayed on the call for 20minutes and the lady by the name Sizakele who introduced herself as the specialist sales lady was rude when I explained the reason for canceling she asked me about the new insurance policy which I have decided to sign up with, when I said to her I don't the reason why should give you details of the coverage with the other company, she was asking the amount ill be paying the access fee and sort of nonsense wasting my airtime,she became rude and her tone changed said its the protocol and not when my car is under MFC meaning she has a right to intorigate me as if she pays my accounts and after saying that she just put me on hold without an explanation why. I had to call back in to cancel the contract. I remember alot of people warning me about outsurance when I took cover with them and I regret not listening. Outsurance staff needs to get down from their high horse and treat customers with respect. There is better companies out there who can render their services much better than your company with respect and affordable premiums. This is not my first car and ive been insured before and had no problem with other companies. I regret signing up with you and hope this Sizekele lady will grow your business with the ruthless attitude that she has to your clients. One can just wonder when it comes to claims what cards you pull towards your clients.