VG
Vernon G
1 reviews | Active since Oct 2018
11 Jun 2019, 13:26
Cancel process with Outsurance a nightmare
Outsurance service sucks, tried to cancel a section on my policy, are requested to be referred to from person to person, making the cancellation impossible. Will definitely look to move all my policies to another insurer
Helpful (0)
Replies (2)0
Replies (2)VG
Vernon G's updateReviewer Update
11 Jun 2019, 17:20Outsurance contacted me and resolved my issue, the response to my complaint was dealt with in the same day and I am now a very happy customer. Thanks Outsurance, you take your customer complaints very serious and you act on them.
VG
Vernon G's update11 Jun 2019, 17:20
Reviewer Update
Outsurance contacted me and resolved my issue, the response to my complaint was dealt with in the same day and I am now a very happy customer. Thanks Outsurance, you take your customer complaints very serious and you act on them.
OUTsurance's replyOfficial
13 Jun 2019, 12:57Good day Vernon,
Thank you for your feedback. We do apologise for your initial experience with us and we are glad to see the issue was resolved.
We value you as our client and we thank you for the further compliment.
Regards,
OUTsurance
Thank you for your feedback. We do apologise for your initial experience with us and we are glad to see the issue was resolved.
We value you as our client and we thank you for the further compliment.
Regards,
OUTsurance
OUTsurance's reply13 Jun 2019, 12:57
Official
Good day Vernon,
Thank you for your feedback. We do apologise for your initial experience with us and we are glad to see the issue was resolved.
We value you as our client and we thank you for the further compliment.
Regards,
OUTsurance
Thank you for your feedback. We do apologise for your initial experience with us and we are glad to see the issue was resolved.
We value you as our client and we thank you for the further compliment.
Regards,
OUTsurance