mH
mumtaz H
1 reviews | Active since Aug 2016
17 Dec 2020, 19:47
Cancel and refund not actioned
My daughters insurance increased by R500. I requested a cancellation and refund on the 1st December. I tried again on the 9th. Again on the 14th. No acknowledgement. No cancellation. No refund.
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OUTsurance's replyOfficial
30 Dec 2020, 16:21Good afternoon Mumtaz Thank you for your feedback, which is naturally concerning to us. You have our sincere apologies for the service experience. Our client care manager has since been in contact with you to advise that the refund has been processed. We appreciate the decision to keep your policy with us and thank you for your continued loyalty and support. RegardsOUTsurance
OUTsurance's reply30 Dec 2020, 16:21
Official
Good afternoon Mumtaz Thank you for your feedback, which is naturally concerning to us. You have our sincere apologies for the service experience. Our client care manager has since been in contact with you to advise that the refund has been processed. We appreciate the decision to keep your policy with us and thank you for your continued loyalty and support. RegardsOUTsurance