Came ok in the end, but not quite happy .....

So, I received a re-rate letter from Outsurance where my premiums have gone up. I decided to see if i could get the price down a bit so called into the call centre.

1. First time I called the 2nd person i spoke to hung up on me - after giving them ID and all the details twice already 2. I called back, spoke to Travolta who was lovely, and passed me on to Queen. Queen was not able to assist me with what I wanted, and she straight out told me that she was the correct person to speak to and basically if she cant assist me then nobody could. The tone of her voice came across as condescending, impatient and meh.... she even told me 'that's not how insurance works'. I told her i wanted to speak to someone like her supervisor. So she eventually she mumbled something and put me through to someone else. 3. Someone else, cant recall his name, was exactly the right person to speak to. Not only did he assist with what I wanted, he managed to come back with a better offer, he was Awesome and I'm sorry i cant remember his name. Just a pity about the first guy who hung up, and especially Queenie who was quite unhelpful.