1 reviews | Active since Oct 2016
Call Centre
<p>If you want to have a bad day. Call their call centre.</p> <p> </p> <p>I called to change what I was insured for and ask the gentleman - Mandla - to please not put me through to another consultant for a third time. His response was he was then going to drop my call. How polite</p>
Please accept our sincere apologies for the poor service you describe.
Our client care manager, Pontsho investigated the detail and had been trying to contact you and provide you with proper feedback.
He will attempt to contact you still and we thank you for bringing the matter to our attention.
Regards
Dinky
Please accept our sincere apologies for the poor service you describe.
Our client care manager, Pontsho investigated the detail and had been trying to contact you and provide you with proper feedback.
He will attempt to contact you still and we thank you for bringing the matter to our attention.
Regards
Dinky
I responded to an email (received last week) from Outsurance to contact me in the morning.
I get an automatic email sent once a day to say you tried to contact me (when?)
I still havent received a phone call (its been a week)
I responded to an email (received last week) from Outsurance to contact me in the morning.
I get an automatic email sent once a day to say you tried to contact me (when?)
I still havent received a phone call (its been a week)
Dear Donnay,
I've requested our client care manager to contact you as soon as possible. So sorry to see the matter is not resolved.
Regards,
Alet
Dear Donnay,
I've requested our client care manager to contact you as soon as possible. So sorry to see the matter is not resolved.
Regards,
Alet