1 reviews | Active since Dec 2020
Call center employee - rude an forcefull
I completed my details on their website for a quote on my car insurance.
A lady phoned by minutes after (which was great) I spend 40 minutes with her on the phone, going through all the necessary information and questions.
She got noticeably upset when I did not want to confirm my banking details and insisted that they are the absolute best and started speaking over me when I tried to explain that I would like to look at all my options (which is within my right)
She also refused to do allow me to confirm anything over email and kept on insisting that I take the cover as I won't find anything better, this might be the case but isn't that for me to decide after looking at all my options?
They might provide the best rates and give you money back but I am sure no one wants to feel forced to make a decision over a call.
The lady got upset and said "all the best" and put the phone down in my ear.
Horrible experience
Thank you for your feedback.
We escalated the matter to Denzil our sales manager who listened to the call recording and then tried several times to contact you with feedback. Unfortunately Denzil was unsuccessful in his attempts to contact you.
We do apologise for your experience, our intention was certainly not to make you feel as if we were forcing you to take the cover, the advisor simply asked for the sale. Please note, the advisor certainly didn't drop the call.
Regards,
OUTsurance
Thank you for your feedback.
We escalated the matter to Denzil our sales manager who listened to the call recording and then tried several times to contact you with feedback. Unfortunately Denzil was unsuccessful in his attempts to contact you.
We do apologise for your experience, our intention was certainly not to make you feel as if we were forcing you to take the cover, the advisor simply asked for the sale. Please note, the advisor certainly didn't drop the call.
Regards,
OUTsurance