MF
Miles F

1 reviews | Active since Mar 2012

08 Feb 2017, 12:00

Call center abusing potential clients

<p>Hi ,</p> <p>Received the 3rd cold call from out surance , telling me i am making a mistake useing an experience broker to advise me on my insurance and I should raher trust them and live with what ever a call centere agent offers me.</p> <p> </p> <p>You DONT listen , you listen enough t make notes in your CRM to argue with me , but not enough to mark me as do not contact</p> <p> </p> <p>Polite refusals sadly do not work </p> <p> </p> <p>You are not paying you have no right to tell me what to do</p> <p> </p> <p>On pricipal you will not be used </p>

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Replies (2)
OUTsurance
OUTsurance's reply09 Feb 2017, 08:40
Official

Good day Miles,

I am very sorry about the upsetting calls made to you!

I referred the detail to our outbound call centre manager who rep**** he could not trace these calls made to you at all. The tel no's he did the search on, were: ***, ***, ***, ***. Your policy was cancelled in 2015.

I'm not sure whether you were perhaps called on a different tel no. If so, please be so kind and e-mail me the contact detail to: ***.

I'll ensure we remove the detail from our data base.

Apologies for the inconvenience.

Regards

Dinky

Best regards,

OUTsurance
OUTsurance's reply09 Feb 2017, 08:40
Official

Good day Miles,

I am very sorry about the upsetting calls made to you!

I referred the detail to our outbound call centre manager who rep**** he could not trace these calls made to you at all. The tel no's he did the search on, were: ***, ***, ***, ***. Your policy was cancelled in 2015.

I'm not sure whether you were perhaps called on a different tel no. If so, please be so kind and e-mail me the contact detail to: ***.

I'll ensure we remove the detail from our data base.

Apologies for the inconvenience.

Regards

Dinky

Best regards,