JG
Jan G
1 reviews | Active since Mar 2020
06 Sept 2022, 13:06
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A client from Outsurance bumped my vehicle on 08 June 2022. She was very helpful and immediately sent her details, as well as the information from Outsurance. To this day, Outsurance has not contacted me at all. I have to call them all the time to find out how far along the claim is. Their answer is that the person who worked on the claim has resigned. They refer it to someone else. Outsurance: There is a difference between giving a quote and performing.
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OUTsurance's replyOfficial
08 Sept 2022, 14:59Good afternoon Jan,
Further to our private reply, after receiving your complaint, Our legal manager Belinda contacted you.
The lack of feedback was as a result of the advisor being off sick without his out of office being activated.
We have since attended to your third party claim and sent you a settlement offer.
We apologise for the poor service you received from us but appreciate your feedback as it allows us to improve our processes.
Regards,
OUTsurance
Further to our private reply, after receiving your complaint, Our legal manager Belinda contacted you.
The lack of feedback was as a result of the advisor being off sick without his out of office being activated.
We have since attended to your third party claim and sent you a settlement offer.
We apologise for the poor service you received from us but appreciate your feedback as it allows us to improve our processes.
Regards,
OUTsurance
OUTsurance's reply08 Sept 2022, 14:59
Official
Good afternoon Jan,
Further to our private reply, after receiving your complaint, Our legal manager Belinda contacted you.
The lack of feedback was as a result of the advisor being off sick without his out of office being activated.
We have since attended to your third party claim and sent you a settlement offer.
We apologise for the poor service you received from us but appreciate your feedback as it allows us to improve our processes.
Regards,
OUTsurance
Further to our private reply, after receiving your complaint, Our legal manager Belinda contacted you.
The lack of feedback was as a result of the advisor being off sick without his out of office being activated.
We have since attended to your third party claim and sent you a settlement offer.
We apologise for the poor service you received from us but appreciate your feedback as it allows us to improve our processes.
Regards,
OUTsurance