LP
Leon P

1 reviews | Active since Aug 2015

29 Sept 2023, 16:05

Bye Bye Outsurance. One year later and still waiting for me claim to be finalised.

Again I found it necessary to communicate with Outsurance through Hello Peter. Not sure if it will help though. My claim is now exactly 12 months still in process, they still owe me money, they still had no conversation with the owner of the vehicle that caused the accident. Let me be honest - I will now go back to SANTAM. Been years with this people, never had any problems, but over the last two years they are changing into clowns.

0
Replies (1)
OUTsurance
OUTsurance's reply09 Oct 2023, 10:58
Official
Good day Leon,

Thank you for raising your concerns with us.

We would like to look into the matter however we are unable to trace a claim with the information you have provided. We have been unsuccessful in our attempts to reach you and we have sent you private messages on HP. Please respond privately with the claim number. We will in turn escalate the matter.

We are sorry for the disappointing experience.

Regards,
The OUTsurance Team