********* business practices from OUTsurance

Last year, I contacted OUTsurance for a comparative quote after being with my previous insurer for nearly 20 years. Making the switch was not a decision I took lightly. OUTsurance’s sales team was impressive, and they convinced me to move with a highly competitive premium.

During the onboarding process, I specifically asked about future premium increases. I expressed concern about potentially being hit with a steep annual increase. I was promised that any increases would be in the region of 8% annually (these calls are recorded and I welcome the teams to investigate).

One year later, my premium has increased by 12.9%, which is significantly higher than what I was assured. I am thrown a narrative about global conditions and the economic environment... How am I supposed to trust this?

I contacted OUTsurance to request a review of the increase and was denied, even after the matter was escalated to higher management. The call agent even offered to transfer me to the cancellations department.

I am extremely disappointed and angry. I regret not trusting my instincts last year when I left a company that consistently made me feel valued, heard, and seen. I will be obtaining quotes from the best in insurance, because OUTsurance clearly only care about what they get OUT.