Business Policy number: OT***8 - INCORRECT rejection reason

<p>Good day. I am very dissappointed. We had a business policy with Outsurance in 2009. Our claim wasn't honoured as we didn't have an armed response - linked alarm as ADT didnt cover that specific area. They broke into the premises and we registered a claim. The claim was rejected due to the fact that we didn't have an armed reponse-linked alarm. I could never understand why some insurances doesnt want to assist with homecontents after enquiries done. NOW I followed up, only to find out that the rejection reason used were : ********** CLAIM. This is such a bad reflection and personally affected us since then. It wasnt even misrepresented as we DIDNT have an alarm when we took out the Policy. We were told that we have to get linked alarm which we didn't do, because ADT didnt serve that area. So we agreed to get it. The claim was rejected: ALARM REQUIREMENTS NOT MET. NOT Misrepresentation of information, nor *****. I urgently need investigation into this. This has te be corrected and someone should contact Telesure to CORRECT it with immediate effect, as my homecontents policy is currently suspended until further investigation. I am going to give all info through to OMBUD if this is not done by close of business TODAY.</p>