DN
Deepika N

1 reviews | Active since Dec 2018

08 May 2023, 19:38

Business insurance

Business insurance canceled by the team leaders and assesor of outsurance. I had taken out a business policy in 2017 for my ford ranger. My premiums are all up to date. Last i had a problem during the flooding were water was seeping into the bin of van and damaging the goods in transit. I filed a claim. Claim was assessed and paid out. This year during the month of march my goods in transit got damaged. And i do havr a goods in transit. Due to water seeping in. Outsurance refused to settle my claim. They just called me and canceled my policy with immediate effect. They are ****** at outsurance. The managers and assessors speak to clients rudely as if they are paying for the clients premium. The team leader at outsurance also said to me many people out use their policies inorder to help others out there using their clothing to make money. Why do you people at outsurance insure private business and when it comes to payment you'll have a whole fat story loopholes not too pay a client. People please dont use outsurance. Its nice to take your money every month. But when there's a problem no one wants to help

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Replies (1)
OUTsurance
OUTsurance's reply09 May 2023, 15:23
Official
Good afternoon Deepika.

Thank you for your feedback.
 
 We wish to advise you that we have received notice that this matter is being dealt with through the Office of the Ombudsman for Short-Term Insurance.
 
In light of the above, the Office of the Ombudsman for Short-Term Insurance has been placed on record relating to this matter and all correspondence relating hereto should be addressed to their office accordingly.
 
 Regards,
 OUTsurance