Burst Geyser - bad slow response.

<p>I reported my geyser yesterday 10:50 via the app, I was initially very happy with the response as the agent called me within a minute of me submitting the request for assistance, the first advisor arranged an emergency plumber to come out and asses, they arrived within 30min still very happy, they assesed and advised the geyser had burst, and advised they unfortunatly cannot replace, but will tell outsurance to assign a plumebr to replace, the emergency plumbers advised on two options no 1 was to seal off the geyser with cost, second that as the leak on geyser was small and there is no resultant damage we coudl continue to use the geyser but when not in use turn off the mains, as the water was being captured by the drip tray. As I was looking at R 2000+ cost I obviosly chose option 2 as it was the least inconvienced option as well.</p> <p>Consultant no 1 calls at approximatly 11, saying that they recieved the assesment from the emergency plumbers and will assign a new plumber and will call me back, 12:30 call out surance back, consultant no 2 picks up and says no1 is busy but he will take over the call, same thing said , a plumber will be arranged either for later the day or first thing in the morning, and will call me back, 13:30 I call back, consultant no.2 says plumbing company will only be able to help on Wednesday, said this was unacceptable please find alternate, was told I would be called back, 16:30 Still no response, but have noticed that water now comming through ceiling even though emergency plumbers said they could find no resultant damage of the burst geyser, called outsurance, consultanted no3 advised emergency plumbers on their way back they now seal off the Geyser. Up to this point I have no problem withthe Emergency plumbers as they have been very effecient and friendly. Consultant no3 calls me back and said he cannot find any plumbers to assist as it is now 17:00 , I tell consultant about a plumber which I have previously used and he confirms they are on SP list, he calls them but unfortuantly as it is so late they already booked, Consultatnt 3 advises that I call the claims dept at 07:00 in the morning....so I call this morning at 07:00 consultant no4 pics up the call, and will sort it out, call back at 08:30 sating that I have had no feedback yet from ay plumber, plumber calls me at 10:30 and says that they can only come n Wednesday.....so Im back to square one.....again I tell the consultant of the other SP, and please call them. they have just called me and confirmed an appointment either for this afternoon or tomorrow morning, because of the time the call was lodge with them.....this is my final breaking point... If the 1st or 2nd consultant had done their job and looked for an alternate SP yesterday I could have had my geyser possible replace , and my ceiling not damed yesterday already, or at least have had it done this morning.....I am not happy with how this call has been handled, as I have not had such bad service from Outsurance before, but it feels like after the Emergency plumber was dispatched, I was basically left for my own devices, had I known that there would have been this long delay I would have arranged my own plumber yesterday already.</p>