1 reviews | Active since Sept 2022
BUMPER BASHING
On the 22nd June 2022 I had a bumper bash with a client of Outsurance, who has full comprehensive cover. This happened in Jeffreys Bay. I am not going to go into the incident in 100% detail. The insured party agreed that it was his fault and that his insurance will cover all repair costs to my vehicle.
The insured and myself submitted our documentation, the insured stating clearly that he was at fault.
However, Outsurance have stated that we are both to blame for the bumper bashing and we must each cover our own cost. I find this unacceptable and wish to persue the matter. What is the use of having insurance then?
Please advise what action I can take to have this matter resolved. Thank you
We acknowledge receipt of your complaint. We have escalated the matter to a legal manager who will revert with feedback.
We are sorry for the disappointing outcome of your claim.
Regards,
OUTsurance
Best regards,
We acknowledge receipt of your complaint. We have escalated the matter to a legal manager who will revert with feedback.
We are sorry for the disappointing outcome of your claim.
Regards,
OUTsurance
Best regards,
Thank you for your feedback.
Belinda our legal manager discussed the merits of the claim in detail with you. We base our decision on case law and information at our disposal. Our decision to refute liability remains unchanged.
We do apologise for the disappointing outcome of your 3rd party claim.
Regards,
OUTsurance
Best regards,
Thank you for your feedback.
Belinda our legal manager discussed the merits of the claim in detail with you. We base our decision on case law and information at our disposal. Our decision to refute liability remains unchanged.
We do apologise for the disappointing outcome of your 3rd party claim.
Regards,
OUTsurance
Best regards,