1 reviews | Active since Aug 2009
Building Claim - Outstanding
<p>I had a leaking pipe in bathroom and logged a claim with Outsurance 25 July 2016 and still today have not been sorted out. 2 of Outsurance contractors have been out to be and both where just as bad. Grace and Priscilla from Outsurance also provides no service or replies to emails.</p> <p> </p> <p>Extremely poor service from Outsurance.</p>
You are not being unreasonable at all!
Our claims manager, Zandi contacted you and provided you with an update. She also apologised for the payment being made into your bond account. Our client care department contacted the bank and requested they transfer the payment from your bond acount to your cheque account and we will provide you with feedback as soon as possible.
Thank you for bringing the matter to our attention and accepting our apologies for the poor service.
Regards
Dinky
You are not being unreasonable at all!
Our claims manager, Zandi contacted you and provided you with an update. She also apologised for the payment being made into your bond account. Our client care department contacted the bank and requested they transfer the payment from your bond acount to your cheque account and we will provide you with feedback as soon as possible.
Thank you for bringing the matter to our attention and accepting our apologies for the poor service.
Regards
Dinky