RK
Rene K
1 reviews | Active since Jan 2024
11 Jan 2024, 10:01
BROKEN
So on the 25Aug we were in a accident with a client of outsurance..(who crossed a red light on a very high speed)...month after the accident I had to contact them(1st time in my life being in a accident) got hurt really bad...contacted them only to find out they paid there client who only had one witness(her passenger)...myself (passenger of the bakkie she hit)...and 6 other people in the bakkie was never contacted....NOW WE MUST APPOINT A LAWYER TO HAVE THEM LOOK INTO THIS MATTER
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Replies (5)0
Replies (5)
OUTsurance's replyOfficial
11 Jan 2024, 10:22Hello Rene
We are so sorry to hear about traumatic accident and disappointing outcome of your 3rd party claim.
Please send us our client's claim no via private reply. The matter will be escalated to our liability claims management team and you will be contacted.
Regards
The OUTsurance Team
We are so sorry to hear about traumatic accident and disappointing outcome of your 3rd party claim.
Please send us our client's claim no via private reply. The matter will be escalated to our liability claims management team and you will be contacted.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply11 Jan 2024, 10:22
Official
Hello Rene
We are so sorry to hear about traumatic accident and disappointing outcome of your 3rd party claim.
Please send us our client's claim no via private reply. The matter will be escalated to our liability claims management team and you will be contacted.
Regards
The OUTsurance Team
We are so sorry to hear about traumatic accident and disappointing outcome of your 3rd party claim.
Please send us our client's claim no via private reply. The matter will be escalated to our liability claims management team and you will be contacted.
Regards
The OUTsurance Team
Best regards,
RK
Rene K's updateReviewer Update
11 Jan 2024, 10:28 ***
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RK
Rene K's update11 Jan 2024, 10:28
Reviewer Update
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OUTsurance's replyOfficial
11 Jan 2024, 12:29Thank you, Rene
You will be contacted by our legal liability claims manager.
Regards
The OUTsurance Team
You will be contacted by our legal liability claims manager.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply11 Jan 2024, 12:29
Official
Thank you, Rene
You will be contacted by our legal liability claims manager.
Regards
The OUTsurance Team
You will be contacted by our legal liability claims manager.
Regards
The OUTsurance Team
Best regards,
RK
Rene K's updateReviewer Update
16 Jan 2024, 11:02Still waiting on a call with should have came on Friday
RK
Rene K's update16 Jan 2024, 11:02
Reviewer Update
Still waiting on a call with should have came on Friday
OUTsurance's replyOfficial
18 Jan 2024, 13:18Hello Rene
Further to our private reply, we confirm our legal advisor was in contact with you. You were informed of our legal right to defend our client and that we will not prejudice you in any way to pursue the matter by seeking legal council. You were in disagreement with our procedures and decided to end the call.
We are sorry you feel as if we let you down.
Thank you for your feedback.
Regards
The OUTsurance Team
Further to our private reply, we confirm our legal advisor was in contact with you. You were informed of our legal right to defend our client and that we will not prejudice you in any way to pursue the matter by seeking legal council. You were in disagreement with our procedures and decided to end the call.
We are sorry you feel as if we let you down.
Thank you for your feedback.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply18 Jan 2024, 13:18
Official
Hello Rene
Further to our private reply, we confirm our legal advisor was in contact with you. You were informed of our legal right to defend our client and that we will not prejudice you in any way to pursue the matter by seeking legal council. You were in disagreement with our procedures and decided to end the call.
We are sorry you feel as if we let you down.
Thank you for your feedback.
Regards
The OUTsurance Team
Further to our private reply, we confirm our legal advisor was in contact with you. You were informed of our legal right to defend our client and that we will not prejudice you in any way to pursue the matter by seeking legal council. You were in disagreement with our procedures and decided to end the call.
We are sorry you feel as if we let you down.
Thank you for your feedback.
Regards
The OUTsurance Team
Best regards,