Brilliant insurance customer service

I've heard a lot of scary stories about how difficult it was to work with Outsurance. All these stories I heard AFTER I took all my insurances with them.

On Tuesday 14th of July - during loadshedding while on lockdown at night- just the worst possible time in my opinion, ******* broke into my yard! They butchered my electric fence and only managed to ***** all the copper water pipes from the outside. By the time we went to check why our alarm system tripped, the ******* were gone and water was gushing out from the main water pipe. The damage was bad and the ******* had damaged the water pipes that go underground. It was too deep for us to fix and which plumper will come out at that time without charging an arm and a leg? Plus our home security was destroyed. It was so scary!

Having never had home insurance before, calling them was a last resort. I spoke to a wonderful lady by the name of Avril Hoskins, who told me not to worry - explained the procedure and dispatched a plumber.

I could feel the burden of sorting out everything just lift as i spoke to her. She made me laugh, kept telling me not to worry and called me back ever so often - to check on the progress of the plumber. The plumber had arrived earlier than estimated. She really was amazing. Between Avril and Benny's Plumbers we were able to rest a bit.

Thank you so much to Avril, as far as she was she really did manage to hold my hand.