SM
Shivaan M
1 reviews | Active since May 2019
22 May 2019, 11:49
Blocked on Taxify/Bolt after insurance change
After updating my primary driver on the platform for outsurance my taxify/Bolt driver was blocked from the platform. I needed the income from the trips in order to pay the higher premium after the primary driver change. I am extremely dissatisfied with the fact that my premiums increased, excess increased and my driver has been forced not to work until next week because of the change.
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Replies (2)SM
Shivaan M's updateReviewer Update
24 May 2019, 09:48I appreciate the speedy response, however haven't received any contact thus far and today is Friday. I called an agent about cancelling my policy and she did not contact me back or cancel the policy as promised. Had to call Outsurance again personally (around 5pm) yesterday to cancel. I am not sure how the situation can be remedied, I guess I will find out when the manager contacts me, or maybe the business will completely dismiss this matter as resolved because I am no longer a client (In which case Great service indeed!).
SM
Shivaan M's update24 May 2019, 09:48
Reviewer Update
I appreciate the speedy response, however haven't received any contact thus far and today is Friday. I called an agent about cancelling my policy and she did not contact me back or cancel the policy as promised. Had to call Outsurance again personally (around 5pm) yesterday to cancel. I am not sure how the situation can be remedied, I guess I will find out when the manager contacts me, or maybe the business will completely dismiss this matter as resolved because I am no longer a client (In which case Great service indeed!).
OUTsurance's replyOfficial
24 May 2019, 14:21Good day ShivaanMotilal1,
Thank you for your feedback. Wesley our client services manager contacted you to discuss what had transpired on the call recording. We processed your request to update your driver details and we discussed the premium increase with you.
Unfortunately we can't be held liable for your driver being unable to work as the amendments were done as per your request.
Regards,
OUTsurance
Thank you for your feedback. Wesley our client services manager contacted you to discuss what had transpired on the call recording. We processed your request to update your driver details and we discussed the premium increase with you.
Unfortunately we can't be held liable for your driver being unable to work as the amendments were done as per your request.
Regards,
OUTsurance
OUTsurance's reply24 May 2019, 14:21
Official
Good day ShivaanMotilal1,
Thank you for your feedback. Wesley our client services manager contacted you to discuss what had transpired on the call recording. We processed your request to update your driver details and we discussed the premium increase with you.
Unfortunately we can't be held liable for your driver being unable to work as the amendments were done as per your request.
Regards,
OUTsurance
Thank you for your feedback. Wesley our client services manager contacted you to discuss what had transpired on the call recording. We processed your request to update your driver details and we discussed the premium increase with you.
Unfortunately we can't be held liable for your driver being unable to work as the amendments were done as per your request.
Regards,
OUTsurance