Blatantly Ignoring Me

<p>Someone who is insured with OUTsurance knocked into my car on 30 April 2015. Please see below a (ridiculous) bulleted list of my dealings with OUTsurance since the accident:</p> <p> </p> <p>- I submitted all of the required documents on 5 May 2015 (more than a year ago)<br />- I received a reference number but no further correspondence<br />- I then emailed Shaista Shaik (my initial contact) on 27 July 2015 advising that I have not received any feedback<br />- Shaista advised that Sinethemba Zangoa was the consultant dealing with my claim <br />- I then contacted Sinethemba who advised that Sthembiso Letsoalo is the consultant dealing with my claim <br />- I tried calling Sthembiso twice on 28 & 30 July 2015 but did not get hold of him<br />- I also emailed him after both of my calls asking him to call me but did not hear from him<br />- I called a few more times in 2015 but didn’t have any luck<br />- I eventually got hold of Sthembiso on 9 May 2016 (a year later) who advised that the form that I had completed in 2015 was now outdated and I needed to supply additional information (images of my vehicle & a quote)<br />- I sent through all of the requested information of 12 May 2016 and then did not hear from Sthembiso again<br />- I followed up telephonically numerous times and left messages for him to call me but received no feedback<br />- Eventually I got hold of time early last week (Tuesday 5 or Wednesday 6 July 2016) and he promised that he would finalised everything by the end of last week (Friday 8 July 2016)<br />- I have still not heard from him. I just called again, left a message and have followed up with an email</p> <p> </p> <p>It is absolutely ridiculous that I have to follow up so many times but what annoys me most is that I am making the effort to follow up but still get blatantly ignored. Please could someone from OUTsurance contact me urgently so that I can finalise this claim.</p> <p> </p> <p>Thanks</p> <p>Abbi</p> <p> </p>