Billing when they feel like it

Bills your account whenever they feel like it.

since i had Outsurance they have billed my account on the 1st of every month. this month they decide to take money early and the debit order bounces.

Phoned the call center. Agent runs around giving several explanations from they are debiting at 12:00 on the 31st of every month to the they do not debit on weekends that's why it ran on the morning of the 31st

Disgusted with the response from the call center. If she was polite and would wanted to admit to their mistake might consider to retain insurance with them, but will be looking to move my portfolio