Bhooooo to Outsurance

We were outsurance members for many years, me and my spouse is on our early 60's. When you watch their TV adds you think their is noting better than being part of them. But don't be fooled,their service for new policies are instantaneous but be warned, if you are in trouble they are far away and full of excuses. My story goes like this; I bought my spouse a B-class Mercedes Benz which has run-flat tyres and comes without a spare wheel . On a day my wife drove through a pothole which caused damage to the tyre and the rim. With me being out on business she called Outsurance to get assistance. The operator listened to her call and then stated that what an irresponsible husband she has that leaves her with a car without a spare wheel. She informed them that she has parked her car at a small shopping centre and awaited assistance. The incident happened in th morning traffic after 08h00. after more calls and no assistance she phoned another service provider that came to hre assistance after 15h00 on that day. Over the next couple of days we receive many calls from different people, supervisors and legal persons about the incident and they apologised for their poor service but fixing the damage to the car was no win. She was sent to an outlet in Roodepoort who quoted her a high price for the repairs for a few thousand rand and we had to pay the excess. I went to a local tyre company and bought my new run-flat and fix the rim for half the price of their excess. When I said that I am canceling my membership they gladly except and being a member of Outsurance for around 10 years did not bother them. So when you see all the talk on the TV, be careful for what you may get. Leaving an old lady for a day in a parking-lot without any assistance... shame on you.