Beyond angry and frustrated claim ***

On the 28 July 2015 my car was involved in a collision with a client who is insured with Outsurance. He immediately admitted guilt as he drove into us while our vehicle was standing still next to the road in a parking bay. On the 03 August we have submitted our report to Outsurance as their client wanted to handle the matter as a third party claim. We have done a follow up on the situation to finalize if all our paper work was received. Firstly, we were assured all the paper work was received and in order. Three days later only to receive a call that oops sorry we did not get your papers. And it was insinuated that we are lying about the accident. Keep in mind that everything is on recordings to go listen to.We submitted the papers again. Waiti Once again we phoned , and was promised we will get the final settlement agreement. Every time we had to leave a message which was not returned. We have accepted the claim and sent through all the documentation on 13 October 2015 to [Email Removed] A speedy result was promised falsely yet again. The payout would have been 3 weeks . Today the same story again. Documents not received. Total waiting time almost 3 months. Want answers