Beyond aggravated!!

Beyond aggravated!! Outsurance you do a great job with your customer service, highly recommend however I was referred by you to Matrix tracking and now am sitting with unannounced fees, terrible service. This led me to even cancelling insurance with you. My car battery died and Matrix didnt contact me or notify me, only when I tried to start the car, I noticed that the battery had died. I got I message after the battery was charged that the battery is dead?? I laid numerous complaints, emails and calls but to no avail no assistance. I am bedded to a 3-year contract which I was not notified of and now I am currently selling the car I must paid a certain amount, and should I wish to move it to another vehicle there is a R1500 callout fee? This is unacceptable, future customers must not be referred to them!!