CK
Claudie K

1 reviews | Active since Mar 2009

01 Nov 2022, 08:30

BEWARE!!!Outsurance fitting generic, non compliant to vehicle features windscreens!!!

Absolute pathetic service! First fit a generic windscreen that had a direct influence in my vehicle features not functioning properly. Did not even deny the generic fitment. Now trying to get the original fitted and after a lot of promises, me having to move appointments around for 9:00 this morning, I get a call to inform me yesterday afternoon it ain't happening. I explained that I have a full day and can't be on standby for whenever they ever decide I am important enough, they simply don't care. I have to make a plan but hey, we don't want to inconvenience you.

I am cancelling my insurance, no client has to ever deal with such pathetic service (no wait, it does not exist so can't even be called pathetic!!!)

0
Replies (1)
OUTsurance
OUTsurance's reply03 Nov 2022, 14:23
Official
Hello Claudie

We are very sorry about the entire service frustration and not at all what we wanted for you.

Our claims manager tried to contact you, but was not successful and proceeded by sending you a voice message.
The windscreen has since been fitted. Please don't hesitate to contact us should you have any further enquiries.

Regards
OUTsurance