LP
Leonard P

1 reviews | Active since Mar 2014

27 Nov 2019, 13:03

BEWARE OF OUTSURANCE

HI There, just thought to share the pathetic experience received from OUTsurance.

We have lodged a claim regarding my wife's accident, OUTsurance insists to fit second hand vehicle parts at a panel beater whom's work is not up to par, they have marked up over two thousand rand on the second hand parts as I also called to price the parts from the same supplier. Whom is pocketing this markup??

Assessor

All adverti*****ts stating how great their customer service is and saving you money monthly, my question is how many of those "happy" customers in the add's have actually had to claim???

0
Replies (1)
OUTsurance
OUTsurance's reply29 Nov 2019, 12:03
Official
Hello Leonard

Thank you for bringing the matter to our attention.

Our claims manager, Llloyd contacted you with an apology for the disappointing service experience to date.

New arrangements have since been made and Lloyd provided you with an update and also forwarded you the updated report.

We are finalising the claim now for you as per your decision to keep the vehicle.

Regards
OUTsurance