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valerieh V

1 reviews | Active since Oct 2016

04 Oct 2016, 14:36

Beware of Outsurance: Awesome untill you have to claim

<p>I heard alot of complaints about Outsurance but never thought that it could happen to me. I have been with Outsurance for almost 10 years. I adhered to my side of the agreement by paying my almost R3 000.00 premiums every single month and by looking after my property and vehicles. We were unfortunately another statistic where we were surprised in the early morning hours and held up at gunpoint. My last worry was that I would not be compensated by my insurance company!!. The assessor informed me today that he could only "motivate" for electronics to be replaced. This will be delivered to me. This according to him was the final evaluation and nothing else will be added ( happy client or not). None of the expensive power tools or other household items will be replaced as the assessor could not "motivate" this. Maybe Mr Govender could start working on his "motivating" s****s?. Outsurance is definately loosing my business. </p>

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Replies (1)
OUTsurance
OUTsurance's reply07 Oct 2016, 11:15
Official

We are so sorry about the trauma of being burgled!

The outcome of your claim was naturally concerning. The matter was referred to our assessing manager, Devan who was since in continued contact with you and also our service provider.

A detailed explanation was given as to why your fiance's business tools cannot be claimed for from your personal household cover. He also explained the difficulty we are having quantifying the loss of your son's clothing which you claimed for.

We are pleased to know you are satisfied with the service of our service providers and delivered items and we invite you to contact Devan should you require any further assistance.

Thank you for your understanding.

Regards

Dinky