Beware of Outsurance

I called Outsurance for a quote on my Toyota Prado. Consultant provided the quote and advised that I need to install a tracker and that one of their partners would call to arrange the installation. The car tracker company on two separate occasions did not arrive at the agreed time they proposed. I then called Outsurance on 21/22 July to complain about the car tracking company lack of professionalism and queried whether my premium will be the same if no tracker is installed. The consultant confirmed that there wouldn't be a significant difference and I gave the go ahead for the premium to be app**** on the basis of no installed tracker. A week later I called in just to get an overview of my policies and whether there was any room for savings. When the consultant was explaining the cover for the Prado he mentioned that the Prado has a tracker. When I notified him that there is no tracker and this in fact was discussed previously and noted on my policy he mentioned that it was not. He said that all conversations are recorded and that Outsurance would investigate. I had to call them days later to get feedback and they did not seem to even have started their investigation. Their Melani Reddy then got involved to assist me and instead of listening to the recording herself to determine what transpired just gave a summary of the call and effectively confirmed that I only complained about the tracking company and asked whether premium will be the same without the tracker. Strangely the most important part of consultant confirming that premium agreed with me would be comprehensive even without the tracker. Outsurance have conducted themselves in an unprofessional and ************ manner and I have cancelled all my car policies with them. They have poor systems when things go wrong. I can only imagine how they play dodgeball with people who make claims with them.