Better service second time around

Last month I had a claim on my vehicle which was attended to by Mary Bokaba, I was given such poor service and I had to constantly call her to get an update on my vehicle, my call was attended to by other advisers each giving a different story as Mary either left early the day I called or was on a call so could not handle the claim.

This month I had a break-in at my apartment and I was hesitant to contact outsurance due to the poor, inefficient service I received last month from Mary. However, this time around my claim was handled by Mapule Thela who put me in contact with Rajendra Naidoo, they always kept me up to date with the procedures and frequently contacted me to let me know the way forward, they were efficient and provided outstanding service delivery. Outsurance should have more employees who display such great work ethic.