Better offer on premium and access

I spoke to a guy by the name of Katlego Mshutle,he didnt seem to be interested in me telling him about what the the company is offering me,all he was telling me was that they offer better service, and when I told him that the excess was less as well as their premiums,he just said he will put a notice to cancell my policy on the 1st of November. Shuu bye bye to think I have ben with you for 8years and the guy didnt even care to try and retain me,.