Best service received from Charles Van Rooyen (complaints department)

Recently I raised a complaint regarding terrible service I received from Imbazo Plumbing (a service provider of Outsurance) and was assisted by Charles Van Rooyen from Outsurance to resolve my problem. I had issues regarding shoddy workmanship and a lack of customer service by the plumber and raised my concerns with Outsurance, who had referred the plumber to me. Shortly after raising my complaint with Outsurance, Charles contacted me and got Wayne from Imbazo to finally meet with us and commit to a refund due to the poor workmanship on the plumbing job they did.

As that process was unfolding, Charles would follow up with us for developments and even followed up to ensure that we had received the refund from Imbazo Plumbing.

I would like to thank Charles for the sterling service and for reminding me why Outsurance has been my trusted insurance provider for so many years - I do not believe I would have received assistance and a refund, would it not have been for him and Outsurance. Thank you so so much Charles!