LJ
Luntu J

1 reviews | Active since Nov 2015

25 Nov 2015, 21:30

Best customer service by far

I had taken a new vehicle insurance cover and was given the quote that I was happy with. However, on the copy of the policy schedule emailed to me the first consultant who dealt with me made some significant omissions which related to the address of where the car would be kept overnight even though this was communicated to him. When I corrected this, it resulted in the initial quoted amount being almost doubled. Lerato, thee angel of mine came to my rescue by facilitating and escalating my predicament and on top of that she kept me informed of the progress of my case. Her involvement led to the decision that my premium will be in accordance with the amount that was first quoted to me. Lerato was very professional.

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