BENDING OVER BACKWARDS? I THINK NOT

On 13 July I registered a Glass claim with Outsurance after a smash and grab incident. I do not want to get into the nitty gritty detail of what happened but it all boils down to the fact that, never once, did Outsurance contact me after I spoke to them on numerous occasions to complain. There was never any follow up made by them to make sure that I was treated fairly. This is the second time that Outsurance has totally ruined a glass claim. I have been a loyal premium paying client for 3 years and the only two claims i've ever had were ******ed up. Even worse, the first glass claim, which I ended up paying almost R5 000.00 later to fix their mess, I lost my no-claim bonus. If I had known that the claim would have gone the way it did, I would never have claimed in the first instance. I work for an Insurance Company and know exactly what the process is. And in both of these instances, the process was not dealt with accordingly. Think twice before moving to Outsurance.