MA
Marie A
1 reviews | Active since Nov 2021
08 Nov 2021, 13:27
Being held to ransom and having security compromised
Appalling is the only word I can use: 9weeks after an armed ******* they have not approved locksmiths and are holding us to ransom for all other payouts and repairs, to force us to accept NO payout for heavily insured jewelry. Please do not insure with them!
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Replies (2)MA
Marie A's updateReviewer Update
08 Nov 2021, 18:19Empty and meaningless platitudes are not ensuring our security and safety. We have had 5 consultants in 9 weeks all with a different story- will this now be the 6th consultant with another story?
MA
Marie A's update08 Nov 2021, 18:19
Reviewer Update
Empty and meaningless platitudes are not ensuring our security and safety. We have had 5 consultants in 9 weeks all with a different story- will this now be the 6th consultant with another story?
OUTsurance's replyOfficial
10 Nov 2021, 14:50Good day Marie,
We are so sorry to read about the armed *******, must have been such a terrible ordeal.
Your overall claims experience is unacceptable and certainly not the level of service we pride ourselves in. After responding privately to your review, we escalated the matter to Nigel our claims manager.
Nigel has been in contact with you and your husband to get the matter resolved. Nigel has discussed the recourse with you and he will remain in touch up until the matter has been finalised.
We do apologise for the bad claims experience.
Regards,
OUTsurance
We are so sorry to read about the armed *******, must have been such a terrible ordeal.
Your overall claims experience is unacceptable and certainly not the level of service we pride ourselves in. After responding privately to your review, we escalated the matter to Nigel our claims manager.
Nigel has been in contact with you and your husband to get the matter resolved. Nigel has discussed the recourse with you and he will remain in touch up until the matter has been finalised.
We do apologise for the bad claims experience.
Regards,
OUTsurance
OUTsurance's reply10 Nov 2021, 14:50
Official
Good day Marie,
We are so sorry to read about the armed *******, must have been such a terrible ordeal.
Your overall claims experience is unacceptable and certainly not the level of service we pride ourselves in. After responding privately to your review, we escalated the matter to Nigel our claims manager.
Nigel has been in contact with you and your husband to get the matter resolved. Nigel has discussed the recourse with you and he will remain in touch up until the matter has been finalised.
We do apologise for the bad claims experience.
Regards,
OUTsurance
We are so sorry to read about the armed *******, must have been such a terrible ordeal.
Your overall claims experience is unacceptable and certainly not the level of service we pride ourselves in. After responding privately to your review, we escalated the matter to Nigel our claims manager.
Nigel has been in contact with you and your husband to get the matter resolved. Nigel has discussed the recourse with you and he will remain in touch up until the matter has been finalised.
We do apologise for the bad claims experience.
Regards,
OUTsurance