1 reviews | Active since Jan 2017
Being charged pro rata to change a debit order date
I called in to have my debit order date changed from the 1st of each month to the 26th of each month,meaning i am paying earlier.never in my life have i heard of pro rata being charged to change the date,why should i pay extra( pro rata to have the date changed),its a mere change of date,not adding anything additional to my policy,its an exiting policy . I am changing all my debit orders to run earlier with no hassles,only outsurance and their ridiculous arrangements to pay pro rata.Get your act together outsurance as i consider changing insurance should this be the type or service/daylight roberry i am faced with
Hello thanujth
It was so disappointing to see how poorly the essence of continued cover was explained. Thank you for your feedback.
Millicent contacted you and explained by charging you a pro rata, we are ensuring there is no break in cover. She also explained you don't pay more, the pro-rata will just cover you for the gap period.
Thank you for accepting our apologies and also for your understanding.
Regards
Dinky
Hello thanujth
It was so disappointing to see how poorly the essence of continued cover was explained. Thank you for your feedback.
Millicent contacted you and explained by charging you a pro rata, we are ensuring there is no break in cover. She also explained you don't pay more, the pro-rata will just cover you for the gap period.
Thank you for accepting our apologies and also for your understanding.
Regards
Dinky
