Being charged for insurance I did not take.

Item: OUTsurance
Rating: 1
Author: Amanda K

This is the second time, I’m having an issue with outsurance. This is the second month Outsurance is deducting money from my account. I instructed them to get rid of my details just last month and cancel these transactions because I do not have any insurance taken with them or any other insurance provider. Which they agreed the last time and now this again. I am going to take you to the Ombudsman because this is messing up with my credit score (my account is on a negative because on this). I need this resolved today

Helpful (0)

Replies (2)

Amanda K's updateReviewer Update

01 Jun 2024, 11:09

As indicated, I do not have any insurance with Outsurance. So I do not have a policy number, which makes no sense why I am being charged for transaction I know nothing about.

Amanda K's update01 Jun 2024, 11:09

Reviewer Update

As indicated, I do not have any insurance with Outsurance. So I do not have a policy number, which makes no sense why I am being charged for transaction I know nothing about.

OUTsurance's replyOfficial

03 Jun 2024, 13:18

Hello Amanda

Thank you very much for sending us the screenshot which revealed the information.

The debit was an internal error. You do not have a policy with us.
We are in the process of resolving the matter for you and you will be contacted shortly.

Regards
The OUTsurance Team

OUTsurance's reply03 Jun 2024, 13:18

Official