********* Behaviour!

Been a Client of yours for as long as you exist! Had a long no claim history. On my personal vehicle not a single claim in over 25 years. Had a small bumper bash in September. Logged a claim. All good. So this month I notice a 38% increase in my premium! Snug through! Apparently a 25 year client with no claims on my personal vehicle ever is now a risk as that is what the computer tells you! Really Outsurance ! 38% increase. I understand all about risk. But this is ********* and clearly does not take into account me as your long standing customer that has paid you over years and years 100times what I claimed which carried your other customers risk! And now I am penalized! Seems your adds directed at new clients are well placed as you don’t mind losing old clients! I hope this warns the loyal customers that loyalty is not mutual!