Been Waiting Almost a Month to Resolve a Claim, Pathetic Service...

Called Outsurance to process a motor vehicle claim on Thursday 6 Sep. They incorrectly approved the claim, had to resubmit supporting documents which I did on 3 separate occassions during the month but they said they cannot open the PDF's or links. Said they would get back to me. It's Friday 5 October (a month later) and still nothing resolved. No call to say were resolving or trying to at least. I'm still driving with damaged rear tyres that need to be replaced as per the manufacturers recommendation.

I've been paying Outsurance for almost 10 years now but I think it's time I look elsewhere because this is pathetic service to say the least.