NN
Naledi N
1 reviews | Active since Apr 2021
06 Mar 2022, 13:03
Been paying insurance for over 20 years without claiming. We claim once and no assistance is provided !
We’ve been paying consistently for insurance with Outsurance for over 20 years and have NEVER claimed. We claim this once when we had issues with the roof after the heavy rains we experienced last few weeks and the claim is declined. However they are quick to advertise on tv to say they pay and have our best interest at heart. Definitely cancelling my insurance with you guys, you’re the pits !!
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Replies (4)0
Replies (4)
OUTsurance's replyOfficial
07 Mar 2022, 08:22Good morning Naledi,
Thanks for your feedback.
We are sorry to hear about the disappointing outcome of your claim.
We unfortunately cannot locate a policy for you with the details provided.
Please provide us with your policy details and our claim manager will call you.
Regards,
OUTsurance
Thanks for your feedback.
We are sorry to hear about the disappointing outcome of your claim.
We unfortunately cannot locate a policy for you with the details provided.
Please provide us with your policy details and our claim manager will call you.
Regards,
OUTsurance
OUTsurance's reply07 Mar 2022, 08:22
Official
Good morning Naledi,
Thanks for your feedback.
We are sorry to hear about the disappointing outcome of your claim.
We unfortunately cannot locate a policy for you with the details provided.
Please provide us with your policy details and our claim manager will call you.
Regards,
OUTsurance
Thanks for your feedback.
We are sorry to hear about the disappointing outcome of your claim.
We unfortunately cannot locate a policy for you with the details provided.
Please provide us with your policy details and our claim manager will call you.
Regards,
OUTsurance
NN
Naledi N's updateReviewer Update
07 Mar 2022, 09:01Hi there. The insurance is under my dad - Ferguson Ngqambela and his number is ***. ID No is ***.
It’s honestly unnecessary to give us the runaround. We have never claimed and we claim this once regarding our roof leaking and we are immediately sent back. It’s totally unacceptable.
I’m ready to cancel this policy !
It’s honestly unnecessary to give us the runaround. We have never claimed and we claim this once regarding our roof leaking and we are immediately sent back. It’s totally unacceptable.
I’m ready to cancel this policy !
NN
Naledi N's update07 Mar 2022, 09:01
Reviewer Update
Hi there. The insurance is under my dad - Ferguson Ngqambela and his number is ***. ID No is ***.
It’s honestly unnecessary to give us the runaround. We have never claimed and we claim this once regarding our roof leaking and we are immediately sent back. It’s totally unacceptable.
I’m ready to cancel this policy !
It’s honestly unnecessary to give us the runaround. We have never claimed and we claim this once regarding our roof leaking and we are immediately sent back. It’s totally unacceptable.
I’m ready to cancel this policy !
NN
Naledi N's updateReviewer Update
07 Mar 2022, 20:06The assessing manager came however we still did not get another person assessing the house. I’m cancelling my insurance. How can someone just call again and explain without checking ? I’m honestly not happy.
That time you’re busy advertising that you pay always when people claim !!
That time you’re busy advertising that you pay always when people claim !!
NN
Naledi N's update07 Mar 2022, 20:06
Reviewer Update
The assessing manager came however we still did not get another person assessing the house. I’m cancelling my insurance. How can someone just call again and explain without checking ? I’m honestly not happy.
That time you’re busy advertising that you pay always when people claim !!
That time you’re busy advertising that you pay always when people claim !!
OUTsurance's replyOfficial
08 Mar 2022, 09:46Good morning NaledI,
Further to our private reply on receipt of your complaint, we can confirm that Jerusha has been in contact with our policy holder.
She has explained that the damages are less than the excess and therefore will not be covered.
She further assisted by transferring the client to client care to consider no excess as he is a pensioner, for future claims.
We understand that the outcome is not to your satisfaction and are sorry that we cannot assist further.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we can confirm that Jerusha has been in contact with our policy holder.
She has explained that the damages are less than the excess and therefore will not be covered.
She further assisted by transferring the client to client care to consider no excess as he is a pensioner, for future claims.
We understand that the outcome is not to your satisfaction and are sorry that we cannot assist further.
Regards,
OUTsurance
OUTsurance's reply08 Mar 2022, 09:46
Official
Good morning NaledI,
Further to our private reply on receipt of your complaint, we can confirm that Jerusha has been in contact with our policy holder.
She has explained that the damages are less than the excess and therefore will not be covered.
She further assisted by transferring the client to client care to consider no excess as he is a pensioner, for future claims.
We understand that the outcome is not to your satisfaction and are sorry that we cannot assist further.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we can confirm that Jerusha has been in contact with our policy holder.
She has explained that the damages are less than the excess and therefore will not be covered.
She further assisted by transferring the client to client care to consider no excess as he is a pensioner, for future claims.
We understand that the outcome is not to your satisfaction and are sorry that we cannot assist further.
Regards,
OUTsurance