RW
Rodney W
1 reviews | Active since Sept 2021
29 Sept 2021, 08:42
Be Very Careful when taking out Building Insurance with Outsurance
Been a customer of Outsurance since 2013. Submitted a claim on 13 September 2021 then was assigned an assessor from Kimberley yet my address is in Cape Town. Was contacted on 27 September by assessor in Cape Town advising me that anyone over the age of 18 in the house needs to sign some sort of consent else the claim would not proceed. Keep that in mind when you take out building insurance with them and ensure anyone over 18 in your household is in good standing with you else you're *****ed. At the very least pay me my premiums back as this should be the first thing mentioned when taking out a policy. Perhaps they should include the over 18s in the initial sign-up telephone conversation and get consent first before taking your money.
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Replies (3)
OUTsurance's replyOfficial
30 Sept 2021, 15:52Good afternoon Rodney W,
Following our private reply of yesterday, Ferdinand has been unsuccessful in his attempts to contact you telephonically.
He will however communicate with you via email to try and resolve the matter.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Following our private reply of yesterday, Ferdinand has been unsuccessful in his attempts to contact you telephonically.
He will however communicate with you via email to try and resolve the matter.
We apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply30 Sept 2021, 15:52
Official
Good afternoon Rodney W,
Following our private reply of yesterday, Ferdinand has been unsuccessful in his attempts to contact you telephonically.
He will however communicate with you via email to try and resolve the matter.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Following our private reply of yesterday, Ferdinand has been unsuccessful in his attempts to contact you telephonically.
He will however communicate with you via email to try and resolve the matter.
We apologise for the inconvenience caused.
Regards,
OUTsurance
RW
Rodney W's updateReviewer Update
23 Nov 2021, 10:05Wow shocking to say the least! Was emailed with a letter from Ferdinand on 1 October with request for information. Did all they needed on the letter, had an interview at my home with an assessor (different one to the actual assessor mind you) where he also took pictures. Damaged equipment was collected on 28 October. Followed up on 10 November as to allow Outsurance sufficient time to have the damaged equipment assessed. Was advised they would make contact and had no reply. Followed up again on 17 November and was contacted on 18 November and advised they now have all required but needed to meet for a verbal discussion.
I already provided all the info and the damaged goods. How difficult is it? Make a decision already. It's very simple and you complicating it. Yes sir you have a valid claim here or no you don't and provide reasoning as to why not. STOP WASTING MY TIME!!! These guys also don't understand the new POPI act as they ask you for personal information from other people in the household which is legally privileged. Gave my wife's date of birth at the time over the telephone which they were not legally allowed to ask for. Before you know it the consent form had her full ID number on next to where she needed to sign. Don't give them other people's info, you are not allowed to do so without asking those individuals first. They cover themselves with this BS consent letter. And if you stay in a residential estate believe me they will call the estate to get records of whom entered and exited the estate.
I already provided all the info and the damaged goods. How difficult is it? Make a decision already. It's very simple and you complicating it. Yes sir you have a valid claim here or no you don't and provide reasoning as to why not. STOP WASTING MY TIME!!! These guys also don't understand the new POPI act as they ask you for personal information from other people in the household which is legally privileged. Gave my wife's date of birth at the time over the telephone which they were not legally allowed to ask for. Before you know it the consent form had her full ID number on next to where she needed to sign. Don't give them other people's info, you are not allowed to do so without asking those individuals first. They cover themselves with this BS consent letter. And if you stay in a residential estate believe me they will call the estate to get records of whom entered and exited the estate.
RW
Rodney W's update23 Nov 2021, 10:05
Reviewer Update
Wow shocking to say the least! Was emailed with a letter from Ferdinand on 1 October with request for information. Did all they needed on the letter, had an interview at my home with an assessor (different one to the actual assessor mind you) where he also took pictures. Damaged equipment was collected on 28 October. Followed up on 10 November as to allow Outsurance sufficient time to have the damaged equipment assessed. Was advised they would make contact and had no reply. Followed up again on 17 November and was contacted on 18 November and advised they now have all required but needed to meet for a verbal discussion.
I already provided all the info and the damaged goods. How difficult is it? Make a decision already. It's very simple and you complicating it. Yes sir you have a valid claim here or no you don't and provide reasoning as to why not. STOP WASTING MY TIME!!! These guys also don't understand the new POPI act as they ask you for personal information from other people in the household which is legally privileged. Gave my wife's date of birth at the time over the telephone which they were not legally allowed to ask for. Before you know it the consent form had her full ID number on next to where she needed to sign. Don't give them other people's info, you are not allowed to do so without asking those individuals first. They cover themselves with this BS consent letter. And if you stay in a residential estate believe me they will call the estate to get records of whom entered and exited the estate.
I already provided all the info and the damaged goods. How difficult is it? Make a decision already. It's very simple and you complicating it. Yes sir you have a valid claim here or no you don't and provide reasoning as to why not. STOP WASTING MY TIME!!! These guys also don't understand the new POPI act as they ask you for personal information from other people in the household which is legally privileged. Gave my wife's date of birth at the time over the telephone which they were not legally allowed to ask for. Before you know it the consent form had her full ID number on next to where she needed to sign. Don't give them other people's info, you are not allowed to do so without asking those individuals first. They cover themselves with this BS consent letter. And if you stay in a residential estate believe me they will call the estate to get records of whom entered and exited the estate.
RW
Rodney W's updateReviewer Update
03 Dec 2021, 08:57Finally after many attempts to conclude I was advised yesterday that my claim will be rejected. Lodged a complaint with the insurance ombudsman.
RW
Rodney W's update03 Dec 2021, 08:57
Reviewer Update
Finally after many attempts to conclude I was advised yesterday that my claim will be rejected. Lodged a complaint with the insurance ombudsman.