Be cautious with Outsurance, R8000 in excess and no bonus.

I submitted a claim on 13 June after heavy rains in the Cape damaged our property, today is 17 July and nothing has been paid or fixed. dealt with assessors named Stephen Kemp and Nicolas Gertze both seem to have the same mindset and no customer service and have no place dealing with customers. Not one person from senior management had the desire to speak with me and understand my point, even after requesting a call back. These companies are quick to call you for sales but for customer service they couldn't care less. When i questioned the background of the contractor that inspected my property as i could find no records online i was told that they have a 20 year track record and not to ask these questions. Having a portfolio with OUTsurance really makes me question how it will be handled on payout when its matured or needed. My geyser burst in the same time frame and i had to pay R4000 excess now i have to pay another R4000 excess for the property damaged which they wont fix completely. The contractor quoted R29K to fix everything and Outsurance said they would only pay 25K minus the 4k excess. When i spoke with the contractor he admitted his price for cupboards was high so that tells me he has room to negotiate so why the hell the insurance make a deal and fix my property. just boils my blood that companies are so greedy for profit and ***** customers. I have lost my outbonus and R8000 in one month ***!!!!! Where is the value in this??? Still no word from management just shows how they operate. My geyser burst and they bought a geyser from Builders for R4400 but my excess was R4000 just to ***** me may as buy one from China Town