LL
Lamla L
1 reviews | Active since Jan 2020
30 Jun 2025, 13:20
BE CAREFULL with OUTSURANCE
They said they've beat my previous premiums and i signed up, only to notice that they gave me an essential cover and NOT full comprehensive cover, they the said the cover i asked for was essential, i asked for the recording, after that they then acknowledged they were the one's at fault, but now i have to pay way more than i was paying at my previous insurer...a **** if you ask me!!!
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OUTsurance's replyOfficial
03 Jul 2025, 12:56Good day Lamla,
What you described we see in a serious light. After responding privately to you, we escalated the matter to our client service manager.
We listened to the call recording, and we erred by not providing you with the required cover. We have taken the necessary action internally and can confirm that your policy has been cancelled.
You have our sincere apologies for the bad experience.
Regards,
The OUTsurance Team
What you described we see in a serious light. After responding privately to you, we escalated the matter to our client service manager.
We listened to the call recording, and we erred by not providing you with the required cover. We have taken the necessary action internally and can confirm that your policy has been cancelled.
You have our sincere apologies for the bad experience.
Regards,
The OUTsurance Team
OUTsurance's reply03 Jul 2025, 12:56
Official
Good day Lamla,
What you described we see in a serious light. After responding privately to you, we escalated the matter to our client service manager.
We listened to the call recording, and we erred by not providing you with the required cover. We have taken the necessary action internally and can confirm that your policy has been cancelled.
You have our sincere apologies for the bad experience.
Regards,
The OUTsurance Team
What you described we see in a serious light. After responding privately to you, we escalated the matter to our client service manager.
We listened to the call recording, and we erred by not providing you with the required cover. We have taken the necessary action internally and can confirm that your policy has been cancelled.
You have our sincere apologies for the bad experience.
Regards,
The OUTsurance Team