VB
Vivian B

1 reviews | Active since Jan 2020

17 Jan 2020, 20:54

Be Carefull of this Con Artist company

What ever you do do NOT GO WITH them. All promises on TV. On the phone. Facebook. Radio. And their Sales agents is underwritten that will leave you stranded.

When questioned. The agent cant help you. I was transferred to 5 different people. That could not make a decision.

I took a policy for road side assist and rental car. When I needed it today. They say it has a limit to twice a year. Plus no car rental for breakdown.

So this pis poor company expect me to pay them. But when I was stranded in the middle of the road. I was told these conditions that was not at all told to me when they sold me extremly expensive insurance.

Worst of all is I ask to speak to a person that makes decision. Not one manager has the back bone to speek to me.

People this company is bul****ting SA. Be carefull.

Then I get told after they listen to the sale recording...... ok ok. You can go get a hired car....... but again.... please pay R1350 deposit. Again fine print I wasnt explained when they collected my money...

If any management has back bone. Pleass phone me and explain how u run a business . Cause I for for sure would like to know.

You people are con artists.

And please cancell this worthless policy. And shove it where you shove your fine print.

I promise you. Dont care what it cost. But I will go to every consumer ombutsman. For your false advertising and even worse. The way you explain terms to a STUPID MAN LIKE me that cant undrrstand

0
Replies (1)
OUTsurance
OUTsurance's reply22 Jan 2020, 15:59
Official
Good day Vivian,

Thank you for raising your concerns with us. We have contacted you to address your concerns and to explain the cover in detail.

Please note, car hire is only applicable in the event of an accident, theft/hijack or fire damage to your vehicle. We provide you with 24 hour roadside and home side assistance. You will get 2 free roadside assists per year or R5000 which ever comes 1st. You also have your contents insured with us so you will receive 2 free home assists or R5000 which ever comes 1st and this will be for plumbers, lock smiths, bee keepers etc.  

Regards,
OUTsurance