HK
Hannes K

1 reviews | Active since May 2017

13 Mar 2025, 11:39

Be carefull for Outsurance adbait with no intention to pay!!

Again it took me long to decide to if i am going to give a review on above buisness. But it doesn't help to ponder. I, don't understand how people can fall for the cheap dishonest adbait these insurance people use to make idiots and assholes of the people paying them for insurance!!! Take the slogan: - "You always get something out" Really??? What a cheap slogan to catch the paying client!!! The truth: - "You get nothing out" All you get out is wasting and loosing your hard earned money. This experiance We made in Capital lost of monies!!! We got **** bull****ted and they took our monthly installment for their pleasure!!! They are cheap on some products. Which is worth nothing. We were with our building insurance since 2013 with this pack. We never had a claim. When we had a claim they refused to pay with all excuses and bull**** lies. Stay away from the "Mechanical Insurance" It is a by product witch they promote. Nothing is insured on this product. OUTsurance ripped over R5K out of our pockets. They never had the idea nor the interest to insure the vehichle at all for mechanical breaksown. As it comes it was claim time!!! Then the whole lies came out. We were told by the secret agent he will contact us on the next working day. He never called. So, I called back. Then the secret agent said after I threatened I am going to the Ombudsman he will speak to management so we can come to an agreement. Bull****!!! He spoke to nobody and never wanted to come back to me. Then the truth came out:- The vehicle has to go 76km to a BBEE comrade backyard mechanic for inspection. They are unable to supply me the qualifications of this workshop nor if he registerd with the RMI. No reply!!!!! Then it came out NOTHING of the so called insurance was explained to me. It was mainly a rippoff OUTsurance is collaberation with another insurance who never wants to pay anything. Do you think they are paying for a broken windscreen when the screen gets dameged???? Wrong customer you are wrong!!! You get a so called "payback savings". You loose your savings when you have a claim!!! So who paid for what???? I, am anyway taking this case up with the Ombudsman for short Term insurance.

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Replies (1)
OUTsurance
OUTsurance's reply19 Mar 2025, 15:51
Official
Good day Hannes, 
 
Thank you for taking the time to review your experience with us.
 
Your claim was processed successfully however we were unable to finalise it due to outstanding documents from you.
 
Our claims manager Jason has contacted you and has since assisted in having your claim finalised.
 
We do apologise for the inconvenience caused and the misunderstanding between us. 

We are glad that your claim has now been settled.
 
Regards,
The OUTsurance team