Be Careful You may not be insured --OUTSURANCE!

I am writing to bring to your attention an extremely frustrating and unsettling experience I have had with OUTsurance, which raises serious concerns about their reliability and customer service practices.

In October 2024, I attempted to insure my vehicle through OUTsurance. Part of their process required me to use their app to take and submit photos of my vehicle from various angles. Despite having excellent internet and Wi-Fi connections, the app continually malfunctioned, kicking me out repeatedly. After several phone calls and extensive back-and-forth communication, I was asked to email the vehicle photos to two separate email addresses, which I did on 21 October 2024.

However, when I followed up today, 05 February 2025, to confirm the status of my insurance, I was informed that the attachments linked to my policy could not be opened and were therefore invalid. This shocking revelation means that, for over three months, I have unknowingly been driving an uninsured vehicle, despite following their instructions and meeting their requirements.

This experience not only highlights severe operational inefficiencies on OUTsurance’s part but also poses significant risks to customers who rely on them for financial protection. If a client has gone through all the prescribed steps, it is outrageous to discover later that the company has failed to secure their insurance due to internal issues.

I believe potential customers and other stakeholders should be made aware of such incidents to hold OUTsurance accountable and prevent others from experiencing similar distress. I hope that sharing my experience can prompt necessary improvements within OUTsurance or help others make informed decisions about their insurance providers.