1 reviews | Active since Oct 2016
Be Careful! Outsusrance dont care about your claims
Sadly very dissapointed with the service from Outsurance. This is the first time we have claimed an household item, due to loadshedding we lost our underbar fridge which bought from Snomaster is R27000. Outsurance did not even ask us for a quote to replace our old fridge they just went ahead by themselves and decided the amount to pay us from some random supplier on their system only R21000 then less excess which is too hight R4500. So we only get out R16000. What are we meant to do with that? Once i asked them these questions i get totally ignored! Eventually i phoned them to get some answers & the lady couldnt care less. I was told thats how we work & basically tough. Totally *****ed us over & i will be urgently looking for a new insurer. Be careful!!! 2 days later, im still waiting for answers.
Thank you for providing us with your feedback and allowing us the opportunity to assist.
Our claims manager Mbali has contacted you and made arrangements for our service provider to assist you with the replacement of your fridge.
You were happy with this option and Mbali is making the necessary arrangements with our service provider.
The excess amount is however the first amount payable on a claim and is an industry standard.
We are glad that we could come to an amicable solution and are sorry for the initial poor service you received.
Regards,
OUTsurance
Thank you for providing us with your feedback and allowing us the opportunity to assist.
Our claims manager Mbali has contacted you and made arrangements for our service provider to assist you with the replacement of your fridge.
You were happy with this option and Mbali is making the necessary arrangements with our service provider.
The excess amount is however the first amount payable on a claim and is an industry standard.
We are glad that we could come to an amicable solution and are sorry for the initial poor service you received.
Regards,
OUTsurance