SH
Samantha H

1 reviews | Active since Sept 2018

19 Apr 2021, 11:57

BE CAREFUL: HIDDEN T's AND C's FOR R500/R1500 PROMO

I requested a quote for pet insurance and a consultant called me back notify me that they could not cover my pet but she would like to quote me for my car and "If we can't beat your current premium, we'll pay you R500" - Nonsense!

I made it clear from the start that I am currently on my husband's insurance policy. I was told its okay and we proceeded with a lengthy call wherein I answered all questions and provided all necessary information.

I then submitted the request for the R500 and it was declined because the current policy is not in my name. When I queried this and advised them of my conversation with the initial consultant their story then changes to: I don't qualify because when the consultant asked if the policy will be in my name I rep**** ’could be, does not really matter’.

What utter nonsense!

Please keep in mind at the time of the call, I was not fami**** with the million T's and C's applicable to this so I re**** on the consultant to guide me. The T's ad C's were subsequently sent to me but little good that done after already wasting my time with a lengthy phone call.

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Replies (1)
OUTsurance
OUTsurance's reply20 Apr 2021, 12:37
Official
Hello Samantha

We don't blame you for expressing your unhappiness about the service you experienced from the onset.
Apart from the disappointment of not being able to have offered you a saving, we provided you with incorrect advice when quote was provided which led to your much warranted complaint.
You have our sincere apologies for the disappointing experience.

Our promotion manager was already in contact with you after the relevant call was audited.
We are changing the quote into your name and our promotion team will then be able to proceed finalising the now long overdue payment to you.

Thank you for accepting our apologies.

Regards
OUTsurance