LN
Lourene N
1 reviews | Active since Feb 2024
22 Oct 2025, 12:30
Be Aware - OUTsurance sneaks increases in your co-payments into annual increases.
Outsurance sneaks increases in their excess amounts into their annual premium increases over and above the already hefty increases. You learn this the day you claim. People, please do be aware of this backwards practise.
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Replies (2)
OUTsurance's replyOfficial
22 Oct 2025, 13:53Good day Lourene,
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence the annual increase such as claims, inflationary adjustments etc.
Our client services manager will be in touch to review your policy.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence the annual increase such as claims, inflationary adjustments etc.
Our client services manager will be in touch to review your policy.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply22 Oct 2025, 13:53
Official
Good day Lourene,
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence the annual increase such as claims, inflationary adjustments etc.
Our client services manager will be in touch to review your policy.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence the annual increase such as claims, inflationary adjustments etc.
Our client services manager will be in touch to review your policy.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
LN
Lourene N's updateReviewer Update
22 Oct 2025, 15:49Good day Outsurance,
Increases are a normal part of life, but when it is hidden in the detail on a policy schedule, and you know people will miss it if they do not do a detailed year on year comparison of the movements on al line items on the schedule, we do find it extremely sneaky. You know as well as I do that people look at the overall increase and not check every line, especially not the excess amounts.
Regards,
The van Niekerk Team
Increases are a normal part of life, but when it is hidden in the detail on a policy schedule, and you know people will miss it if they do not do a detailed year on year comparison of the movements on al line items on the schedule, we do find it extremely sneaky. You know as well as I do that people look at the overall increase and not check every line, especially not the excess amounts.
Regards,
The van Niekerk Team
LN
Lourene N's update22 Oct 2025, 15:49
Reviewer Update
Good day Outsurance,
Increases are a normal part of life, but when it is hidden in the detail on a policy schedule, and you know people will miss it if they do not do a detailed year on year comparison of the movements on al line items on the schedule, we do find it extremely sneaky. You know as well as I do that people look at the overall increase and not check every line, especially not the excess amounts.
Regards,
The van Niekerk Team
Increases are a normal part of life, but when it is hidden in the detail on a policy schedule, and you know people will miss it if they do not do a detailed year on year comparison of the movements on al line items on the schedule, we do find it extremely sneaky. You know as well as I do that people look at the overall increase and not check every line, especially not the excess amounts.
Regards,
The van Niekerk Team